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Webto get the most out of your spectrum internet service, enter your info to get equipment at no cost. Webhow to swap out your spectrum modem and routerdisclaimer: This video and description contains affiliate links, which means that if you click on one of the pr. Webif you need to exchange your spectrum modem, you’ll first want to contact their customer support team to get either a replacement modem or return instructions, if they’re sending a technician to pick up the modem you need to exchange. Webhere is the ups instructions from the spectrum support website: You can easily return spectrum equipment by bringing it to any ups store. Webwe were sent an updated modem and router with directions for set up and returning the old device. Set up was easy. There were several choice for returning the. Webis it possible to have a replacement router and modem sent to me and i can ship the old ones back?